Our Services


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1. Measure Continuously

To deliver excellent service, measure your customer satisfaction and the impact of improvement actions immediately. Our solution provides physical and virtual devices to gather a massive amount of relevant quality feedback

Easy plug and play devices allow to reach amazing response rates Our solution adapts to your environment thanks to our large range of wireless equipment:
-Counter support
-Stand alone satisfaction stand
-Leather folders

Swiss made, wireless, IoT technologies LoRa, SigFox, proprietary Radio frequency technologies, GSM, our solution can be deployed worldwide without any IT integration.
Developed and built in Switzerland the robust construction of the Smiley Box ensures high resistance to water and impact as well as a battery life of more than a million clicks

Powerful and secure Our data center follows highest performance, security privacy and redundancy standards.
All the data collected for you is safely stored in our own Swiss data centers

Fully integrated virtual devices Measure satisfaction at every touch point with FeedbackNow virtual solutions, each fitted with specific features:
-Virtual Smiley Box for mobile or tablet
-Meeting efficiency add-on for Outlook
-Help desk and ticketing Smiley solution
-App and website add-on
Physical and virtual devices are fully compatible and interconnect at all times

Tailored solution Our devices can be customized to fit your own visual identity and data consolidation to fit your own organizational structure.
Moreover our equipment seamlessly integrates with your environment. Hassle free and cost efficient implementation for you and your team

A reactive and dedicated support We love service excellence and so do our teams worldwide.
With strong field experience and knowledge to a wide range of industries, we will help you getting the most of our solution.
Equipment installation, employee communication, training, visuals,... we offer you an end to end solution

2. Analyse real-time

Our system delivers the right information to the right person at the right time.
Real-time data give operational teams the necessary reactivity to solve issues quickly and our powerful analysis tools allow a deeper reading of the results

Receive reports directly in your mailbox at selected frequency, filled with ready to use relevant analysis

Follow your results in real-time, on the corner of your laptop or on the screen of the control room easily thanks to intuitive software

Be aware and have your team alerted when a drop in satisfaction occurs, our alerts can be dispatched via email, TXT message or notification

Consult results in real-time, manage your reports, run advanced analysis, and much more on the move with our native mobile application or on our web platform

Integrate your data easily in your own data warehouse with our various APIs

Take advantage of our experience and let our team of service experts advice you and help you improve

3. Deliver impact

Our solution is built to help you in obtaining compelling results, so you can deliver excellent service daily

The accuracy of the data collected will show you the impact of every action and improvement, enabling you to concretely raise the level of satisfaction day after day

By communicating the results to your employees, you create awareness and motivation for continuous improvement to ultimately reach and maintain service excellence

Satisfied customers are more loyal leading to positive word of mouth and higher market share and turnover

Once you have achieved great results, certify them and publish them to customers

Our unique methodology has been developed with one objective: help you implement tangible improvement. We don't deliver data, we help you delivering improvement

One of the main factors of customer satisfaction is the human component of the service and our teams of experts are here to help you identify training needs and organise workshops